Warranty & Return FAQ

Frequently asked questions

What does your warranty cover?

We have a 1 year warranty on our products. However, if you ever have a problem please reach out to us via our contact page and explain what the problem is. We can often repair gear if something out of the ordinary happens. 

 My soft flask leaks, do you cover this? 

Of course! We use Hydrapak as our vendor partner for all of our flasks and bladders. If you have any problems just fill out this link and a new one will be shipped out within 48 hours. Link 

 My hydration bladder leaks, do you cover this? 

Of course! We use Hydrapak as our vendor partner for all of our flasks and bladders. If you have any problems just fill out this link and a new one will be shipped out within 48 hours. Link 

  I took a fall on the trail and destroyed my pack, do you help me out on replacing this?

Madness happens, we get that, reach out via our contact page and we’ll help get you back out and on the trail! 

 What is your return policy? 

We have a 30 day return window (full info here) on our products. However, we’re reasonable, just reach out if you change your mind and we’re happy to chat. As far as new/tags on, we don’t care about that. We want you to actually use our gear and ensure you push it to it’s limits before returning. If after doing so and you still don’t like it, just reach out and we’ll provide return instructions to send it back. So go ahead and rip off those tags and put it to work!